Refund & Cancellation Policy

Refund, Exchange Policy

If you are not satisfied with the product or if it is defected, you can request a "request to return payments/product" to return the product to the Pharmacy within (3) days of receiving the product.

When preparing to return the product, it must be in its original condition with its accessories and the instructions manual. We do not accept returned products that are scratched or damaged as a result of misuse or any damages resulted from using different voltage. We reserve the right to accept returned products that do not satisfy the above criteria.


Pursuant to the laws of cleanliness and public health, we do not accept returns of health and beauty products (shaving devices, hair removal devices, oral and dental health care devices, etc.) and they may not be returned or exchanged, except if there was a manufacturer defect in the product and within a period of (3) Days.

Items that have to be stored in the refrigerator, such as (insulin, hormones and other medicines) are not returned or exchanged.

Items that must be kept in a constant temperature such as milk and children food are not returned or exchanged to maintain your health as per the instructions of the Ministry of Health.

Products issued pursuant medical insurance cannot be returned or exchanged.

In the event that the product is returned due to a defect, manufacturer defect or as a result of damage occurred during the delivery process or when delivering incorrect/wrong product, you will not be charged of any additional delivery or bank transfer fees. If you wish to return the product for other reasons (the Customer needs to exchange the product or in case you changed your mind), the Customer will be charged for the shipping or bank transfer fees.

Contact US

If you have any questions regarding the return policy, you can contact us through any of the following means:

Email: [email protected]
Hotline: 920001260
Telephone: +966 11 2427561
Headquarter: Ibn Al-Ameed street – Sulai District – Riyadh City
P.O Box 270097, Riyadh 11352
Kingdom of Saudi Arabia