FAQ
- About Us
- What is zara.com.sa offering?
Zahrat AlRawdah Pharmacy Providing Omni channel Experience to our Customers. You can Order Products thru our Website, Mobile App , WhatsApp and Visiting our Store as well. The Products that you purchase at our Website/App are of the highest quality. The Items we provide been procured from world-class and well-recognized companies. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands.
- Are there any benefits to having an account with zahra.com.sa?
With your zahra.com.sa account, you will have access to the following information:
- Your Account Information
- Your Order History
- Your Wish List
- Your Email Subscriptions
- Your Loyalty Points Details
- How can I get assistance if I need it?
Three Quick and Easy Solutions - We're Here to Help You!
- Call the Zahra team on 920001260
- Email to[email protected]:
- Connect With Live Help:
Ask your question right now with a member of Zahra team using the Chatbot. Go Ahead - Start a Conversation With Now!
- Is there a way I can learn more about the Zahrat AlRawdah Group?
Please visit our Parent Sitewww.planetme.ae for more details.
- What are the shipping and return policies?
Items will be shipped as soon as we can. Returns will be checked and approved manual request.
- What is zara.com.sa offering?
- Payment Information
- Do you accept international credit cards?
Yes, we are accepting all major credit cards .
- Do you charge sales tax on any item?
Yes 15% on taxable products.
- What forms of payment do you accept?
COD, Credit and Debit Cards
- What can cause my order to be delayed?
Failure to Upload Valid Prescription in case of Prescription Items.
- Do you accept international credit cards?
- Delivery Options
- What are the Delivery Options You Provide?
Home Delivery , Collect from Store, Whatsapp Delivery
- Are You Doing Whatsapp Delivery?
Yes we are doing Whatsapp Delivery . Please send Your details on 0532177700
- How Many Days will it take for Home Delivery?
It will be delivered in maximum 3 Working days
- What are the Delivery Options You Provide?
- Returns
- I want to return my purchase! What do I do?
Please call 920001260 and they will help you with the correct info.
- Can I exchange my order instead of returning it?
Yes, Please call 920001260 and they will help you with the correct info.
- How long does it take for me to get a refund?
It depends on the Order Value and the approval status.
- I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
The Gift voucher value can be deducted from the order value.
- I want to return my purchase! What do I do?
- Orders
- How can I Place an Order?
You can place an order thru Mobile App, Website or by whatsapp 0532177700
- Can I Order Prescription Items?
You must upload a valid prescription and a picture and we will contact you for more details.
- How will I be Notified Once I Place the Order?
Thru SMS, eamil and Push notifications form App
- What can cause my order to be delayed?
Failure to Upload Valid Prescription in case of Prescription Items.
- How can I Place an Order?